Privacy Policy Roger44 – Our Commitment to Protecting Your Data

Roger44 collects various types of personal information for legitimate, stated purposes. The categories of information collected are as follows:

Information you provide directly:

• Full name as stated on your official Malaysian identity document.
• Identity card number (MyKad) or passport number.
• Date of birth and gender.
• Current residential address in Malaysia.
• An active Malaysian mobile phone number.
• A valid and active email address.
• Payment account details associated with Touch 'n Go eWallet, GrabPay, DuitNow, Boost, ShopeePay, FPX or any other registered payment method.

Information collected automatically during use:

• IP address and general location information.
• Your device's browser type and operating system.
• Activity logs and gaming sessions, including game type, date, time and bet amounts.
• Records of deposits, withdrawals and financial transaction history.
• Cookie data and session identifiers.
• Device information including phone model and operating system version.

All information collected by roger44 is used solely for legitimate purposes directly related to providing services to you. The following outlines how your data is used:

• Identity and account verification: To verify that you meet roger44's membership eligibility requirements, including the minimum age of 21.
• Account management: To process your registration, manage your account profile, and facilitate access to the platform.
• Financial transaction processing: To process deposits and withdrawals via the Malaysian payment methods you have registered.
• Legal compliance: To comply with Malaysian legal requirements, including the PDPA 2010 and anti-money laundering regulations.
• Customer support: To provide technical assistance, respond to enquiries, and resolve your complaints.
• Platform security: To detect and prevent fraud, account misuse, and other unlawful activities.
• Service improvement: To analyse usage patterns and enhance platform quality and user experience.
• Marketing communications: To send promotional information, bonuses, and special offers – only where you have consented to receive them.

Roger44 will not use your data for any purpose beyond those stated above without first obtaining your fresh consent.

Roger44 maintains a strict policy against sharing member personal data. We will not sell, rent, or trade your data to any party for commercial purposes. Your information may only be shared in the following limited circumstances:

• Technical service providers: Companies that assist us in operating the platform, processing payments, or providing support services – subject to strict confidentiality agreements.
• Malaysian authorities: When required by Malaysian law, a court order, or the directive of a relevant authority for investigation or legal compliance purposes.
• Fraud prevention: To recognised fraud prevention agencies or industry bodies for the purpose of detecting and preventing financial crime.
• Business transfer: In the event of a merger, acquisition, or transfer of company assets, member data may be transferred as part of that process – subject to notice being given to members.

The security of your personal data is roger44's highest priority. We implement multiple layers of technical and organisational safeguards to protect your data from unauthorised access, disclosure, alteration or destruction.

Technical security measures implemented:

• Data encryption in transit using TLS 1.3 protocol and 256-bit SSL encryption.
• Encryption of data at rest for all sensitive information.
• Enterprise-grade firewall and intrusion detection system (IDS/IPS) operating 24/7.
• Continuous security monitoring and real-time alerts for suspicious activity.
• Two-factor authentication (2FA) is available for all member accounts.
• Regular penetration testing and security audits by independent third parties.

Organisational security measures:

• Role-based access controls — staff may only access data necessary for their specific duties.
• Mandatory cybersecurity awareness training for all roger44 staff.
• Binding confidentiality agreements for all staff and contractors.
• A clear incident response procedure in the event of a data breach.

While we take all reasonable precautions, no security system is 100% impenetrable. You also play a role in keeping your account secure — please keep your password confidential and never share your login details with anyone.

Roger44 will retain your personal data for as long as necessary to fulfil the purposes for which it was collected, or as required under applicable Malaysian law, whichever is longer.

• Active account data: Retained for the duration your account is active, plus any mandatory retention period following closure.
• Financial transaction records: Retained for a minimum of 7 years in accordance with Malaysian financial and taxation legal requirements.
• Activity and security logs: Retained for 2 years for investigation and security purposes.
• Customer support data: Retained for 3 years from the date of last interaction.
• Marketing information: Retained until you withdraw consent or close your account.

Once data is no longer needed, or upon your request for deletion, roger44 will securely delete or anonymise that data using industry-recognised methods.

Roger44 uses cookies and similar tracking technologies to enhance your experience on the platform. Cookies are small text files stored on your device when you visit the roger44 site. They help us recognise you on return visits and personalise your experience.

Roger44 uses three main types of cookies:

Under Malaysia's Personal Data Protection Act 2010 (PDPA) and roger44's privacy policy, you have the following rights regarding your personal data:

• Right of Access: You have the right to know what personal data roger44 holds about you and how it is used.
• Right to Rectification: You have the right to request that roger44 correct any information that is inaccurate or out of date.
• Right to Withdraw Consent: You may withdraw consent for the processing of your data for marketing purposes at any time.
• Right to Object: You have the right to object to the processing of your data for certain purposes that are not directly related to the provision of our services.
• Right to Erasure: Under certain circumstances, you may request the deletion of your personal data, subject to any applicable legal retention requirements.
• Right to Lodge a Complaint: You have the right to lodge a complaint with the Department of Personal Data Protection Malaysia if you believe your rights have been violated.

Roger44 does not provide services to individuals under the age of 21, and we do not knowingly collect personal data from them. This is a non-negotiable commitment, as protecting young people is a social responsibility we take seriously.

Should we discover that personal data belonging to a minor has been inadvertently collected, we will take immediate steps to delete that data and close the associated account. Any deposited funds will also be refunded once the verification process is complete.

If you are aware that any individual under the age of 21 has registered on roger44, please contact us immediately so that the appropriate action can be taken.

The roger44 platform may contain links or references to third-party websites or services. This Privacy Policy applies solely to the roger44 platform and does not cover the privacy practices of any third parties.

Roger44 has no control over the content, privacy policies, or security practices of any third-party sites. We encourage you to read the privacy policy of every website you visit. Roger44 is not liable for any loss or damage arising from your use of third-party websites.

Roger44 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our privacy practices, new legal requirements, or improvements to how we handle data.

When the Privacy Policy is materially updated, we will:

• Updating the "Last Updated" date at the top of this page.
• Sending a notice to your registered email address for any significant changes.
• Displaying a clear notice on the roger44 platform for a reasonable period.

Your continued use of the roger44 platform after any amendments take effect constitutes your acceptance of the updated Privacy Policy. We encourage you to review this page periodically.

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data, the roger44 team is here to listen and assist you:

• Live Chat: The fastest option — available 24 hours a day, 7 days a week, directly within the platform. Average response time under 2 minutes.
• Email: support@roger44.bet – for written enquiries requiring documentation. Response within 2 business hours.
• WhatsApp: For quick communication in Bahasa Malaysia with our support agents who understand the needs of Malaysian players.

Requests relating to data rights (access, correction, deletion) will be processed within 14 business days from the date the request is received. For more complex cases, we will reach out to you for additional information if required.